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Support · CH 100

Need a hand? We're local.

When you call NetComTV you reach our own team in Pensacola — 24 hours a day. Here's how to get help fast.

Call (888) 3-NETCOM Message us

Get help

Three ways to reach us

Call us, 24/7

Technical help, billing and account changes — our Pensacola team answers around the clock at (888) 3-NETCOM.

Message us

Not urgent? Send the details through our contact form and we'll get back to you the same business day.

Visit us

Stop by our office at 9838 N. Davis Hwy, Pensacola — for equipment, payments and in-person help.

Before you call

Quick fixes that solve most issues

  • Restart the equipmentUnplug your box or modem for 30 seconds, then plug it back in — this clears most glitches.
  • Check the cablesMake sure the coax and power connections are snug at both the wall and the device.
  • Try one channel or deviceIf only one is affected it helps us pinpoint the fix faster when you call.
  • Still stuck? Call usWe can run diagnostics remotely and dispatch a local technician if needed.
24/7

Our network is monitored every hour of every day from our own operations center — often we catch and fix an issue before you even notice it.

FAQ

Common questions

How many channels does NetComTV carry?

Over 400 live channels across our packages — local stations, national news, live and regional sports, movies, kids' programming, lifestyle, international and more.

How much does service cost?

Pricing depends on the package, any add-ons and whether you bundle TV with internet. Call us at (888) 3-NETCOM or request a quote and we'll give you a clear, honest price for your address.

Can I bundle TV and internet?

Yes — bundling cable TV with NetComTV high-speed internet gets you one provider, one bill and a better combined rate. Ask us for a bundle quote.

Do you have data caps on internet?

No. NetComTV internet has no data caps — stream, game and download as much as you want without extra charges.

Is there a contract?

We keep things straightforward. Talk to our team and we'll explain the terms plainly before you sign up — no fine-print surprises.

What areas do you serve?

NetComTV serves Pensacola and the surrounding Gulf Coast. Give us your address and we'll confirm availability on the spot.

Can I record shows and pause live TV?

Yes. Our Preferred and Premier packages include a whole-home DVR so you can record, pause and rewind live television in any room.

What do I do if my service goes out?

Try restarting your equipment first. If that doesn't resolve it, call us 24/7 — we can run remote diagnostics and dispatch a local technician if needed.

Still need help?

Our Pensacola team is ready 24/7.

Call any hour of any day and you'll reach a real person, local to the Gulf Coast.

Call (888) 3-NETCOM